Frequently asked questions

A: Simply dial #100 followed by the SEND / TALK button to connect the call. Wait until you hear the prompt and begin dialing your destination number, beginning with 1 for U.S. calls, or 011 for international calls followed by your destination number.

A: No, there are no contracts. However, Telehop's #100 is only available to TELUS or Koodo mobile, TELUS Pay & Talk, and KOODO mobile customers.

A: Yes, customers can continue to use their long distance package in conjunction with Telehop's #100 service.

A: For many countries the landline and cell phone rates are different, please refer to our rate finder chart for more information.

A: Telehop's #100 long distance service for TELUS or Koodo mobility is billed by rounding up to nearest whole minute.

A: Telehop's #100 is available on your TELUS mobile Canada-wide through selected mobile carriers including TELUS or Koodo mobile, Koodo mobile, and TELUS Pay & Talk.

A: You will not get charged if a call does not connect. We only charge for connected calls including voicemail and answering machines. If you have any questions, please contact our customer service representative at 1-888-835-3467.

A: Telehop's #100 service charges will appear on your TELUS mobile, Koodo mobile, or TELUS or Koodo Pay & Talk as summarized charge of usage during the billing period. You can easily monitor your individual call usage and associated charges within the billing period with our free text message you receive outlining the call details after each call.